Out & Back

Getting it to you

Orders are packed and dispatched from the Netherlands on business days. Shipping cost and delivery time are calculated at checkout, based on where your order is going, and you’ll get a tracking link by email as soon as your parcel is handed to the carrier.

Delivery estimates come from the carrier rather than from us. December and holiday weeks run slower than the rest of the year.

Please make sure your address is complete and correct at checkout. Once a parcel has been dispatched we can’t change where it’s going.

Sending it back

If it isn’t right, send it back. You have 14 days from delivery to tell us you want to return your order, and a further 14 days to actually send it back to us.

Condition: unworn, unwashed and with the original tags still attached. For hygiene reasons we can’t accept headwear that has clearly been worn.

How to do it

1. Email info@apresclub.nl with your order number and what you’re sending back.
2. We’ll reply with the return address and instructions.
3. Send it with a tracked service and keep your proof of postage.

Return shipping is at your own cost, unless the item arrived damaged or we sent you the wrong thing. Then we cover it.

Refunds

Once your return arrives and passes a quick check, we refund you within 14 days to the payment method you used, including the standard delivery cost. If you chose a faster delivery option than our standard service, we refund the standard rate.

Exchanges

Because the beanie is one size, an exchange usually means swapping a colourway. Email us. If the colour you want is in stock we’ll normally just send it and take the other one back.

Arrived damaged?

Email info@apresclub.nl with your order number and a photo within 7 days of delivery and we’ll fix it.